Privacy Policy — Maz Control

Last updated: August 2026

Maz Control is an internal application for authorized management, support, and operations staff at Almazint. It is used to manage customer orders, support and WhatsApp conversations, operational workflows, and delivery follow-up. The app is intended only for authorized company users and is not designed for general public use.

Data We Collect

• Account and login data: employee name, username, account ID, password, and phone or WhatsApp number used for authentication and verification.
• Device identifiers: push notification tokens and technical identifiers associated with the app installation.
• Customer information: customer name, phone number, delivery address, order details, and purchase/order history required for support and order management.
• Conversation content: text messages, photos, audio recordings, attachments, and other content exchanged through support conversations.
• Operational data: order status, courier details, employee actions, and work-related follow-up records.
• Usage data: interactions with app pages and features used to operate and improve the service.
• Diagnostics: crash reports, technical errors, performance data, and information used to improve app reliability and speed.

How We Use Data

• Authenticate employees and manage access permissions.
• Process and follow up customer orders and support requests.
• Manage support conversations and coordinate with couriers and operational teams.
• Send work-related notifications and alerts.
• Protect accounts and prevent unauthorized use.
• Diagnose crashes and performance issues and improve the app.
• Meet operational, legal, security, and compliance requirements where necessary.

Service Providers

• Meta WhatsApp Cloud API: to send and receive customer-support WhatsApp messages.
• Twilio: to deliver login verification codes, where this service is used.
• Firebase Cloud Messaging: to manage device tokens and deliver push notifications.
• Firebase Crashlytics: to collect crash and technical error reports.
• Firebase Analytics: to understand feature usage and app interaction.
• Firebase Performance Monitoring: to measure app and network performance.

We do not sell personal data and do not use it for targeted advertising or cross-app advertising tracking.

Data Linked to Identity

Account, contact, order, conversation, attachment, and device-related information may be linked to an employee account or customer record, depending on the app feature. Some crash and performance data may be processed without direct identity linkage unless needed to diagnose an account-specific issue.

Data Security

Data is transmitted using encrypted connections such as HTTPS. Access controls, role-based permissions, protected sessions, and additional verification mechanisms are used where appropriate. Passwords are handled using appropriate security measures and are not exposed as plain text to unauthorized users.

Data Retention and Deletion

Employee account data is retained while the account remains active or for as long as required for operational, security, legal, or compliance purposes. Order, conversation, and activity records may be retained for the period needed to operate the service, resolve complaints, prevent misuse, or comply with legal and accounting obligations.

When data is no longer required, it is deleted or securely anonymized according to its nature and applicable obligations.

User Choices and Privacy Requests

Users can disable notifications or revoke photo and microphone permissions through device settings. Users may also request access, correction, account deactivation, or deletion of personal data by contacting the company.

Certain records may need to be retained where required for legal, accounting, security, or dispute-resolution purposes.

Children's Privacy

The app is not intended for children and does not allow public account creation. Accounts are provided only by the company to authorized employees and users.

Changes to This Policy

This policy may be updated when app features, service providers, or legal requirements change. The revised version will be posted on this page with an updated effective date.

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